I handcraft all of the rings in my collections. So unless an adjustment in ring size is needed all orders will be shipped within 1-2 days of ordering.
Made to Order vs. Pre-Made –
If you have requested a special order ring it will be ready to ship within 4 weeks of ordering unless otherwise notified.
The product(s) you receive might have slight making marks (scuffs and divots) due to the nature of your product(s) being 100% handmade.
Care for your new product(s) by:
* Clean silver regularly with a silver polishing cloth.
Your product(s) can be damaged if:
* Dropped onto a hard surface
* The stone/setting comes in contact/scraped against a hard surface
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Our company ships through the following carrier
Royal Mail – Special Delivery
We happily support and love our international customers.
We ship all International products through Royal Mail.
Bauble and Hoop is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
Shipping costs are calculated automatically during checkout.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
11 The Green, Storrington, West Sussex, RH20 3NL, England
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.